Communications Operator, University Hospital, 2:30p-11p

About the role

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. The Communications Operator presents a pleasing, helpful, and courteous welcome to patients, families, physicians, visitors, co-workers, and all other internal and external customers of UofL Health. The purpose of the position is to make a positive impression to ensure a comfortable and positive experience to all callers who need assistance or information and that immediate needs and concerns are addressed appropriately for every caller. The Communication Operator is expected to assist all patient’s, visitors, fellow employees, physicians and medical staff in a professional manner and provides a multitude of information as needed regarding on call hospital staff and physicians, assist with location of appointments, facilities information, paging Physicians for other departmental staff and patient’s, outside facilities, etc. The Communications operator manages all emergency alerts that occur by ensuring all responders are notified of the type of code and the location. The Communications Operator exemplifies UofL Health customer service standards and follows established policies and procedures in the hospital when providing service. The Communications Operator has a positive demeanor and conveys UofL Health’s commitment to service excellence for all customers that they encounter.

Responsibilities

• Monitors hospital communications systems (e.g., Simplex Fire Alarm)
• Monitors various codes and alarms in the area
• Efficiently and effectively follows existing communications processes and procedures
• Communicates with internal and external customers, using basic medical terminology appropriately
• Pages physicians/staff and conducts overhead pages
• Coordinates and implements process for providing personnel with pagers (e.g., activating spare pagers, exchanging pagers, setting up page copy, etc.)
• Maintains, updates and delivers on-call schedules from approximately eighty services
• Continuously maintains changes and additions of multiple services that provide scheduling of Att