Communications Operator, University Hospital, 6a-2:30p

Job Description

The Communications Operator at UofL Health is responsible for presenting a welcoming and helpful presence to patients, families, physicians, visitors, co-workers, and other internal and external customers. The role involves assisting with various needs such as locating appointments, providing information about on-call hospital staff and physicians, and managing emergency alerts.

• Maintains hospital communications systems (e.g., Simplex Fire Alarm)
• Fulfills emergency alert notifications
• Follows established communication processes and procedures
• Communicates with internal and external customers using basic medical terminology
• Pages physicians/staff and conducts overhead pages
• Coordinates and implements pager management processes
• Maintains and updates on-call schedules for approximately eighty services
• Completes routine clerical duties
• Maintains compliance with company policies, procedures, and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality
• Performs other duties as assigned

Essential Functions

• Maintains hospital communications systems (e.g., Simplex Fire Alarm)
• Monitors various codes and alarms in the area
• Efficiently and effectively follows existing communications processes and procedures
• Communicates with internal and external customers using basic medical terminology appropriately
• Pages physicians/staff and conducts overhead pages
• Captures and updates on-call schedules from approximately eighty services
• Manages and coordinates personnel pagers
• Completes routine clerical duties

Additional Job Description

• Knowledge, Skills, and Abilities: Displays service excellence, remains organized, displays flexibility, builds effective working relationships, communicates effectively, operates multiline phone system, ACD and equipment, operates TDD phone for the hearing impaired, operates AT&T Language Line, understands functions of SMS, patient information and screen codes, demonstrates strong interpersonal skills, demonstrates knowledge of Code/Alarm panels and procedures, demonstrates reasoning ability, demonstrates computer skills, demonstrates language ability, demonstrates reasoning ability, demonstrates computer skills, demonstrates language ability, demonstrates reasoning ability, demonstrates computer skills, demonstrates language ability, demonstrates reasoning ability, demonstrates computer skills, demonstrates language ability, demonstrates reasoning ability, demonstrates computer skills, demonstrates language ability, demonstrates reasoning ability, demonstrates computer skills, 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