Hospital Communications Representative/Telecom Dispatcher/PBX

Position Highlights

Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC). Provide prompt courteous service using your excellent communications skills with internal and external customers. Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

Department Description

UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for our patients, their families, and staff.

Responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms

Requirements

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities

About UW Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compensation

Pay Range Minimum: $21.63 hourly
Pay Range Maximum: $26.63 hourly