Hospital Communications Representative/Telecom Dispatcher/PBX

About the role

Work schedule: 40 hours per week, Night Shift (Tuesday to Saturday, 11pm to 7:30am)

Position highlights

Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC).

Provide prompt courteous service using your excellent communications skills with internal and external customers.

Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

Department description

The UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive, and route calls for our patients, their families, and staff.

Primary job responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers.
• Transfer external and internal calls.
• Provide visitor information and general customer service reception.
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies.
• Paging services for patients, staff, and medical providers.
• Monitor and respond to alarms.

Requirements

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent.
• Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills.
• Ability to work in a team setting.
• Computer skills, including competent keyboard abilities.

About UW Medicine – Where Your Impact Goes Further

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range: Minimum $21.63 hourly, Maximum $26.63 hourly.

Other Compensation: For information about benefits for this position, visit here.

Shift: Night Shift (United States of America)

Temporary or Regular: This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: SEIU Local 925

Nonsupervisory