Communications Operator, University Hospital, 2:30p-11p

Job Description

The Communications Operator at UofL Health is responsible for providing a welcoming and supportive environment for patients, families, physicians, visitors, and co-workers. Key duties include monitoring hospital communications systems, handling emergency alerts, paging physicians and staff, maintaining on-call schedules, and coordinating with various departments.

• Maintains hospital communications systems
• Monitors various codes and alarms
• Communicates with internal and external customers
• Pages physicians and staff
• Coordinates and implements pager management
• Maintains and updates on-call schedules
• Completes routine clerical duties
• Ensures compliance with company policies and standards
• Complies with HIPAA privacy and security requirements
• Performs other duties as assigned

Essential Functions

• Maintains hospital communications systems (e.g., Simplex Fire Alarm)
• Monitors various codes and alarms
• Follows existing communications processes and procedures
• Communicates with internal and external customers
• Coordinates and implements pager management
• Maintains and updates on-call schedules
• Completes routine clerical duties
• Ensures compliance with company policies and standards
• Complies with HIPAA privacy and security requirements
• Performs other duties as assigned

Additional Job Description

• Knowledge, Skills, and Abilities: Service excellence, flexibility, interpersonal skills, knowledge of multiline phone system, ACD and equipment, TDD phone operation, AT&T language line, SMS, patient information, screen codes, computer skills, Microsoft Word and Excel, learning new systems and databases
• Reasoning Ability: Complex situation thinking, solution determination, implementation
• Computer Skills: Excellent computer skills, familiarity with Microsoft Word and Excel

Job Requirements

• Education: High School diploma or GED
• Experience: One (1) year of experience in a communications/operator role, or three to five (3-5) years of experience in a communications/operator role (preferred)