Hospital Care Coordinator
About the role
SuperCare Health is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for more than 50 years. Specializing in respiratory and chronic disease management, we are committed to delivering compliant, high-quality, patient-centered care.
Essential Duties
- Serve as the primary point of contact between SuperCare Health and hospital personnel for coordination of ordered equipment.
- Ensure all required documentation and physician orders are received, complete, and accurate and patient eligibility is verified prior to engaging with patient or authorized family member/care giver.
- Cook up delivery of equipment to hospital rooms or patient homes in collaboration with internal teams and in a manner that avoids duplication or conflict with other providers involved in the patient’s care.
- Maintain accurate records of referrals, orders, and communications.
- Provide status updates to hospital staff regarding equipment delivery timelines.
- Maintain inventory levels in assigned hospital convenience closets.
- Collaborate with Customer Care and Dispatch teams as needed to ensure efficient service delivery.
- Attend all department meetings and training sessions as scheduled.
- Maintain clear separation from hospital staff roles and responsibilities; employee acts solely on behalf of SuperCare Health and not the facility.
- Perform all other duties as assigned by department leadership.
Compliance and Regulatory Requirements
- Strictly adhere to all applicable federal and state laws, including but not limited to the Anti-Kickback Statute (AKS), Stark Law, and False Claims Act (FCA).
- Do not engage in any activity that could be interpreted as offering or providing remuneration, inducements, or incentives in exchange for patient referrals.
- No sales, marketing, or referral-generation activities are permitted as part of this role.
- Employee compensation shall not be based on, tied to, or influenced by the volume or value of referrals or business generated.
- This role is not subject to quotas, commissions, or performance metrics based on referral generation or revenue.
- Interactions with healthcare providers must remain strictly informational and operational, without attempting to influence referral decisions.
- Report any suspected compliance concerns immediately.
- Present all patients with their right to freely choose a DME supplier and document such choice prior to coordinating services.
Physical Demands
- Must be able to walk long distances across large healthcare facilities.
- Must be able to lift and carry equipment up to 75 lbs.
Work Environment
- Fast-paced healthcare facilities with emphasis on coordination and compliance.
- Requires managing multiple discharges and tight deadlines.
- High-level communication with healthcare professionals.
Work Experience Requirements
- Experience in medical supply, HME, or healthcare industry.
- Knowledge of medical terminology and documentation.
- Strong customer service and coordination skills.
- Able to multitask and meet deadlines.
- Strong organizational skills and attention to detail.
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Remote Work Opportunity
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
What SuperCare Health is About
SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare Health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us!
- Company Website
- Company Business Hours - 8:30 AM – 5:30 PM PST