Hospital and Community Liaison
About the role
The Hospital Liaison is primarily responsible performing job duties that relate to the management or general business operations of the Communities, such as public relations, marketing, and revenue generation for the Communities. In addition, the Liaison is responsible for identifying, assessing, and managing customer referrals for their assigned hospital account(s) as well as ensuring appropriate market penetration and a positive public image. The Liaison will primarily work in assigned hospital account(s) daily and regularly be engaged with the Communities the Liaison supports while maintaining excellent customer service to achieve the Community’s business objectives. The success of the Liaison will be measured by referral volume, relationship development, census targets, and census trends.
Responsibilities
- Perform management/general business operations duties including public relations, marketing, and revenue generation for the Communities.
- Identify, assess, and manage customer referrals for assigned hospital account(s).
- Ensure appropriate market penetration and maintain a positive public image.
- Work daily in assigned hospital account(s) and regularly engage with the supported Communities.
- Maintain excellent customer service to achieve the Community’s business objectives.
- Achieve targets measured by referral volume, relationship development, census targets, and census trends.
Requirements
- High school diploma or equivalent.
- Minimum of two (2) years college education in healthcare administration, business management, marketing, or public relations related to skilled nursing/long term care.
- Minimum of two (2) years’ experience in a healthcare setting.
- Working clinical knowledge of medical terminology and healthcare industry trends.
- Demonstrated success with strong sales and marketing skills in the post‑acute industry.
Skills
- Strong sales and marketing abilities.
- Working knowledge of medical terminology.
- Understanding of healthcare industry trends.
Benefits
- Flexible Pay Options – Choose On‑Demand Pay (paid as soon as tomorrow for work done today) or Weekly Pay.
- Positive, family‑like atmosphere – fun, supportive environment where you’re valued.
- Generous PTO & Benefits – comprehensive benefits package supporting well‑being.
- Tuition Assistance – educational opportunities and support for career advancement.
- Daily Pay eligibility – benefit eligibility the first of the month following 30 days.
- Comprehensive benefit packages including medical, dental