Hospice Support Manager

About the role

The Hospice Support Manager provides operational and clinical leadership for hospice support services, overseeing the intake, triage, admissions, float nurse support, liaison, and ancillary staff. This role ensures timely, accurate, and patient-centered Hospice and Palliative Care. This role supervises support staff, facilitates coordination of care activities, and ensures compliance with agency policies, regulatory requirements and quality standards.

Responsibilities

• Provides direct patient care to meet patient, staff, and agency needs.
• Serves as a leadership resource for staff, patients, and families, supporting day-to-day operations, staff development, and continuity of care.
• Collaborates closely with the interdisciplinary team and leadership to promote timely patient admission to Tri-Cities Chaplaincy services, efficient workflow, high-quality patient care, and a supportive environment for staff and families.
• Participates in leadership, staff training, quality improvement initiatives, and the administer on-call rotation.
• Reliable travel to patient homes, facilities, and community locations is required.

Requirements

• Current unrestricted Washington State Registered Nurse’s License
• Associate Degree in Nursing (ADN) required at time of hire. Bachelor’s degree in nursing (BSN) required or must be obtained within thirty-six (36) months of hire.
• Minimum four (4) years of post-education clinical experience
• Ability to work flexible hours, including evenings and weekends.
• Certification in Cardio-Pulmonary Resuscitation (CPR)/Basic Life Safety (BLS)
• Must possess and maintain a valid driver’s license, and reliable transportation, as driving is an essential function of this role.
• Must meet insurance eligibility requirements

Preferred Qualifications

• Experience in program development and coordination
• Experience in home health, and hospice nursing
• Two (2) years of leadership experience in management or supervisory capacity
• Certified Hospice and Palliative Care Nurse (CHPN) from the Hospice and Palliative Nurses Association
• Bilingual in Spanish and English, with the ability to speak, read, write, and communicate effectively in both languages

Benefits

• Vacation: Accrued each pay period based on your hours worked.
• Sick Leave: Accrued in accordance with Washington State Sick Leave Law.
• Wellness Days: After completion of the 90-day introductory period, employees may convert up to two (2) accrued sick days annually into wellness days.
• Paid Holidays: Ten (10) paid agency observed holidays per year, available upon hire.
• Bereavement Leave: Three (3) days for the loss of an immediate family member. Two (2) days for the loss of a household pet or service animal.
• Community Volunteer Day (Yay Day): One (1) paid day annually for volunteer service, granted each January.
• Health Insurance Benefits (Effective the first of the month following date of hire): Medical, Dental, and Vision Insurance.
• Employer Paid-Benefits: Basic Life and Accidental Death and Dismemberment (AD&D) Insurance (1x annual salary), Long Term Disability, Short Term Disability.
• Voluntary Benefits: Supplemental Life Insurance, AD&D (Additional coverage), and Pet Insurance.
• Voluntary Financial Protection Benefits: Hospital Indemnity, Critical Illness, and Accident Insurance.
• Air Ambulance: Discounted rate for Life Flight.
• Retail 401(K) Plan: Employees may contribute upon hire; employer matching of up to 5% begins the following January or June depending on Hire date after 1 year of employment.
• Mileage Reimbursement: $0.72 per mile, for eligible positions. (Subject to change based on IRS rates)
• Premium Pay: Bilingual (Spanish) pay premium (subject to proficiency verification through ALTA language services)
• Tuition Assistance: Up to $5,250 annually after one (1) year of employment.
• Professional Development: Access to continuing education through platforms such as Relias Learning and CAPC.

Pay

Hiring Range: $86,969.26/annually - $132,114.15/annually

$3,000 Sign-On Bonus: New hires are eligible to receive a $3,000 bonus upon successful completion of 90 days of continuous employment in good standing.