Manager, Care Management Support
About the role
The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.
Responsibilities
- Works within specific guidelines and procedures to solve moderately complex problems.
- Determines approach, resources, schedules, and goals for assignments.
- Conducts briefings and area meetings, and maintains frequent contact with other managers across the department.
- Cross-departmental collaboration is required.
Requirements
- Must reside in Illinois.
- Bachelor's Degree.
- 3 or more years of technical experience with Microsoft, Word, Excel, Outlook.
- 3 or more years of management experience.
- Excellent organizational and communication skills.
- Passionate about contributing to an organization focused on improving consumer experiences.
- Proficiency in analyzing and interpreting data trends.
- Exceptional communication and interpersonal skills.
- Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.
Qualifications
- Master’s degree in business or a related field (preferred).
- Previous experience working in a managed care field (preferred).
- 5 or more years of previous management/supervisor level experience (preferred).
- Knowledge of community health and social service agencies and additional community resources (preferred).
SkillsUse of a variety of electronic information applications/software programs including electronic medical records.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Paid time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
- Short-term and long-term disability.
- Life insurance.
- Many other opportunities.
Pay
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $78,400 - $107,800 per year.
Schedule
Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.
Work Location and Travel
Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs.
Additional Information
Direct Reports: Up to 15 Associates.
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.
Social Security Task Alert
Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.