Manager, Care Management Support

About the role

The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.

Responsibilities

• Works within specific guidelines and procedures
• Solves moderately complex problems using advanced technical knowledge
• Determines approach, resources, schedules, and goals for assignments
• Conducts briefings and area meetings
• Maintains frequent contact with other managers across the department

Requirements

• Resides in Illinois
• Bachelor's Degree
• 3+ years of technical experience with Microsoft, Word, Excel, Outlook
• 3+ years of management experience
• Excellent organizational and communication skills
• Passionate about contributing to an organization focused on improving consumer experiences
• Proficiency in analyzing and interpreting data trends
• Exceptional communication and interpersonal skills
• Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills

Qualifications

• Master’s degree in business or a related field (preferred)
• Previous experience working in a managed care field (preferred)
• 5+ years of previous management/supervisor level experience (preferred)
• Knowledge of community health and social service agencies and additional community resources (preferred)

Skills

• Use a variety of electronic information applications/software programs including electronic medical records

Benefits

Includes medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Pay

$78,400 - $107,800 per year

Schedule

Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs. Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed).

Work Location and Travel

Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Additional Information

Direct Reports: Up to 15 Associates. Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed). Work Location and Travel: Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs. Work At Home Requirements: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format: As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recordd interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Social Security Task Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours: 40

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.