Manager, Care Management Support

About the role

The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.

Responsibilities

• Conducts briefings and area meetings
• Maintains frequent contact with other managers across the department
• Works within specific guidelines and procedures
• Solves moderately complex problems using advanced technical knowledge
• Determines approach, resources, schedules, and goals for projects and initiatives involving own departmental area

Requirements

• Bachelor's Degree
• 3 or more years of technical experience with Microsoft, Word, Excel, Outlook
• 3 or more years of management experience
• Excellent organizational and communication skills
• Passion for contributing to an organization focused on improving consumer experiences
• Proficiency in analyzing and interpreting data trends
• Exceptional communication and interpersonal skills
• Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills

Qualifications

• Master’s degree in business or a related field (preferred)
• Previous experience working in a managed care field (preferred)
• 5 or more years of previous management/supervisor level experience (preferred)
• Knowledge of community health and social service agencies and additional community resources (preferred)

Skills

Must have skills in:

• Microsoft, Word, Excel, Outlook
• Advanced technical knowledge
• Excellent organizational and communication skills
• Passion for improving consumer experiences
• Proficiency in analyzing and interpreting data trends
• Exceptional communication and interpersonal skills
• Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills

Benefits

Includes:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Pay Range

$78,400 - $107,800 per year

Schedule

Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs. Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed).

Work Location and Travel

Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs. Occasional travel to Humana's offices for training or meetings may be required.

Additional Information

Direct Reports: Up to 15 Associates