Manager, Care Management Support
About the role
The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.
Responsibilities
- Works within specific guidelines and procedures
- Solves moderately complex problems using advanced technical knowledge
- Determines approach, resources, schedules, and goals for assignments
- Collaborates cross-departmentally and conducts briefings and area meetings
- Maintains frequent contact with other managers across the department
Requirements
- Resides in Illinois
- Bachelor's Degree
- 3+ years of technical experience with Microsoft, Word, Excel, Outlook
- 3+ years of management experience
- Excellent organizational and communication skills
- Passionate about contributing to an organization focused on consumer experiences
- Proficiency in analyzing and interpreting data trends
- Exceptional communication and interpersonal skills
- Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills
Preferred Qualifications
- Master’s degree in business or a related field
- Previous experience working in a managed care field
- 5+ years of previous management/supervisor level experience
- Knowledge of community health and social service agencies and additional community resources
Benefits
Includes medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.
Pay
$78,400 - $107,800 per year
Schedule
Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs. Flexible with schedule if needed.
Work Location and Travel
Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs. Occasional travel to Humana's offices for training or meetings may be required.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.