Hospice Patient Care Coordinator

Location: Remote (Must live within 60 miles of Madison, WI office)

About the role

Full-time 1.0 FTE (40 hours/week) on the day shift, Monday-Friday 7am-3:30pm (6am-2:30pm on weekends). Includes weekend (every 6th) and holiday (2/year) rotations.

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

Responsibilities

Scheduling

• Complete all Homecare and Resource discipline scheduling (e.g. RN, SW, CNA, etc.).
• Coordinate staffing to meet patient needs as a result of staff call-ins/absences.
• Assign patient visits to clinical staff ensuring consistency and following established scheduling best practices.
• Collaborate with staff and Resource Manager and/or Supervisor regarding assignment changes to increase efficiency.
• Manage the On Call schedules for the Home Care and Resource staff.
• May schedule Face-to-face (FFE) visits and telephone calls to patient, family, facility, and caregiver.
• Provide responsive customer service in a timely manner.

Quality and Service

• Ensure timely assignments of new admissions as well as accurate and timely scheduling of existing patients requiring C.N.A., RN and/or SW support.
• Report patient and staffing concerns to Resource Manager.
• Problem solve immediate visit scheduling needs.
• Identify department efficiencies to aid in scheduling.

Other Duties

• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

Requirements

• High school diploma or GED or equivalent combination of education and work experience, required.
• Previous scheduling experience, preferred.
• Ability to work weekend rotation.
• Intermediate Microsoft Office skills.
• Intermediate electronic health records skills.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics, safe patient handling, and standard precautions.

Benefits

• Competitive pay with free parking.
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +).
• Retirement plans with employer matching.
• Generous Paid Time Off (PTO) and holiday paid time off.
• Comprehensive onboarding, mentorship, and career development.

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients. Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve. We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.