Hospice Operations Coordinator, Brooklyn

VNS Health Hospice Care is seeking a Hospice Operations Coordinator to provide comprehensive administrative and coordination support to the assigned Team Manager and Interdisciplinary Group (IDG) team. This role facilitates daily operations by managing communication, scheduling, and documentation to support timely, high-quality patient care.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, serving over 99,000 patients and members daily with a team of more than 11,500.

Responsibilities

• Serve as the primary administrative liaison for the assigned hospice team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manage patient care coordination activities, including scheduling hospice discipline visits (excluding CHHA) per physician orders.
• Collaborate with the Intake team, Team Manager, and IDG to support patient admissions, transitions, and coordination of care.
• Coordinate durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepare, facilitate, and close IDG meetings in accordance with regulatory and compliance requirements (does not apply to After Hours roles).
• Monitor patient service documentation for completeness and timeliness; advise staff of missing or overdue documents.
• Obtain provider signatures on outstanding medical orders to meet billing and regulatory requirements.
• Track and monitor Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.
• Serve as the primary administrative liaison for the hospice After Hours team, facilitating communication between clinicians, patients, families, and vendors.
• Prepare and facilitate shift change reports as requested by After Hours leadership.
• Provide administrative and clerical support, including data entry, correspondence, scheduling, and document preparation.
• Review patient documentation and verify completeness of non-clinical data prior to processing.
• Maintain organized team schedules, calendars, and communication logs to support operational efficiency.
• Develop and maintain streamlined workflows to manage task prioritization and completion.
• Participate in departmental meetings and contribute to quality improvement initiatives.
• Provide exemplary customer service to patients, families, clinicians, and internal staff.
• Manage incoming calls, messages, and inquiries, ensuring timely response and issue resolution.
• Escalate clinical or complex concerns appropriately to the Team Manager or Patient Care Manager.
• Communicate appointment schedules, updates, and changes to patients, caregivers, and field staff.
• Participate in special projects and perform other duties as assigned.

Requirements

• Minimum of two years of administrative or customer service experience in healthcare or hospice environment.
• Ability to multitask, prioritize, and manage complex workflows in a fast-paced setting.
• Excellent communication, customer service, and interpersonal skills with strong attention to detail.
• Proficiency in Microsoft Office and electronic health record systems (HCHB preferred).
• Bilingual skills preferred.

Qualifications

• Associate's Degree in Healthcare or related field preferred, or High School Diploma with equivalent relevant experience.

Benefits

• Paid time off (PTO) and 9 company holidays.
• Health insurance including Medical, Dental, and Vision as part of the 1199 SEIU union membership.
• 403(b) retirement savings program.
• Personal and financial wellness programs.
• Opportunities for professional growth and career advancement.

Pay

USD $29.12 per hour.