Hospice Operations Coordinator, Queens

About the role

The Hospice Operations Coordinator is a key member of the Hospice Care team within VNS Health Hospice Care. Reporting to Hospice Operations Manager, this role provides comprehensive administrative and coordination support to their assigned Team Manager and Interdisciplinary Group (IDG) team. The Hospice Operations Coordinator facilitates the daily operations of the hospice team by managing communication, scheduling, and documentation activities that support timely, high-quality patient care. This role ensures smooth coordination between patients, families, staff, and vendors, while upholding VNS Health's standards of compassionate service and operational excellence.

Responsibilities

• Serves as the primary administrative liaison for the assigned hospice team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.
• Collaborates with the Intake team, Team Manager, and IDG to support patient admissions, transitions, and coordination of care.
• Captures durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements.
• Maintains organized team schedules, calendars, and communication logs to support operational efficiency.
• Develops and maintains streamlined workflows to manage task prioritization and completion.
• Participates in departmental meetings and contributes to quality improvement initiatives.
• Provides exemplary customer service to patients, families, clinicians, and internal staff.
• Manages incoming calls, messages, and inquiries, ensuring timely response and issue resolution.
• Escalates clinical or complex concerns appropriately to the Team Manager or Patient Care Manager.
• Communicates appointment schedules, updates, and changes to patients, caregivers, and field staff.

Qualifications

• Education: Associate's Degree in Healthcare or related field preferred or High School Diploma and equivalent relevant experience considered
• Work Experience: Minimum of two years of administrative or customer service experience in healthcare or hospice environment required
• Ability to multitask, prioritize, and manage complex workflows in a fast-paced setting required
• Excellent communication, customer service, and interpersonal skills with strong attention to detail required
• Proficiency in Microsoft Office and electronic health record systems (HCHB preferred)
• Bilingual skills preferred