Hospice LVN Clinical Navigator (Palm Desert)

About Acacia Hospice

Acacia Hospice is an organization that believes in a patient‑first approach. Employees are expected to be compassionate and caring. The team operates like a family, treating each other and patients with respect and support. www.acaciahealth.net

Responsibilities

• Referral Coordination, Admissions & Explanation of Benefits (EOB): Meet with patients and families to explain hospice benefits and coverage, ensuring a clear understanding of hospice philosophy and available services. Relay information gathered during EOB meetings to the Intake and Clinical teams promptly and accurately to support a smooth admission process. Request, verify, and organize all documentation required for admissions. Address questions regarding benefits eligibility as directed by the Intake/Authorization team. Collaborate closely with Community Liaisons to ensure seamless referral transitions and strengthen community relationships.
• Patient Care & Symptom Management: Provide direct skilled nursing care under RN oversight, per the State Nurse Practice Act. Implement and document the care plan, including medication management, symptom monitoring, and equipment use. Evaluate patient response to care and report changes to the clinical team. Assist the clinical team with ensuring documentation in facility (ALF/RCFE/SNF) binders is up to date and accurate. Build positive relationships with facility staff and represent Acacia Hospice services.
• Documentation & Compliance: Ensure accurate, timely documentation (visit notes, referrals, EOB explanations). Adhere to hospice policies, quality standards, and participate in performance‑improvement processes.
• Additional Responsibilities: Assist with admissions, discharges, and other administrative tasks. Perform duties as guided by the Administrator and/or Director of Patient Care Services.

Service Coverage Area

Palm Desert / Low Desert

Qualifications

• California LVN License
• Valid California Driver’s License
• American Heart Association Basic Life Support (BLS) certification
• 2 years of hospice work experience