Hospice LVN Clinical Navigator

About the role

We are an organization dedicated to a patient-first approach. Essential Job Functions/Responsibilities:

• Meet with patients and families to explain hospice benefits and coverage, ensuring clear understanding of hospice philosophy and available services.
• Relay all information gathered during EOB meetings to the Intake and Clinical teams promptly and accurately to support a smooth admission process.
• Request, verify, and organize all documentation required for admissions.
• Address questions regarding benefits eligibility as directed by the Intake/Authorization team.
• Collaborate closely with Community Liaisons to ensure seamless referral transitions and strengthen community relationships.
• Provide direct skilled nursing care under RN oversight, per the State Nurse Practice Act.
• Implement and document the care plan, including medication management, symptom monitoring, and equipment use.
• Evaluate patient response to care and report changes to the clinical team.
• Aid the interdisciplinary team in ensuring documentation in facility binders is up to date and accurate.
• Build positive relationships with facility staff and represent Acacia hospice services.
• Ensure accurate, timely documentation (visit notes, referrals, EOB explanations).
• Adhere to hospice policies, quality standards, and participate in performance improvement processes.
• Assist with admissions, discharges, and other administrative tasks.
• Perform as guided by the Administrator and / or Director of Patient Care Services.

Qualifications

• California LVN License
• Valid California Driver’s License
• American Heart Association Basic Life Support (BLS) certification
• 2 years of hospice work experience