Homeless Services Manager

The Position

To learn more about this exciting opportunity, click here to view the job brochure!

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice. The first review of applications will be on March 12, 2026.

The City of Ontario’s Housing Services Department is seeking a skilled, motivated and collaborative individual to join the team as the Homeless Services Manager, overseeing the City’s homeless services. The City’s homeless services include the Ontario Continuum of Care which contains the following components: street outreach, access center, interim/emergency housing, tenant-based rental assistance, permanent affordable housing and housing stabilization services.

Under general direction, this position will develop, organize and manage the City’s homeless services and will develop and maintain partnerships with local government agencies, law enforcement, City staff, community stakeholders and non-profit/community-based organizations to coordinate homeless policy and long-term planning to make a positive impact on the community.

Essential Functions

• Develops, recommends and monitors policy in the area of homelessness.
• Participates in the development and implementation of, as well as manages projects, goals, objectives, policies and priorities.
• Conducts complex administrative research, studies, reports and surveys related to homelessness.
• Develops qualitative and quantitative measures to monitor, ensure, and evaluate programs and projects.
• Administers, monitors and oversees contract and grant compliance.
• Provides written analysis, evaluation and recommendations regarding homelessness programs and proposals.
• Captors, coordinates and develops partnerships with local government agencies, law enforcement, City staff and other community-based organizations; develops and maintains partnerships with internal and external stakeholders.
• Prepares and presents to City Council, commissions and civic or professional groups as requested.
• Plans, coordinates, directs and reviews the work of assigned staff and/or contractors.
• Mets with City staff to identify and resolve problems; coordinates with other departments to ensure cooperation in achieving goals and objectives.
• Responds to the general public and residents’ concerns in a timely and courteous manner.
• Represents the City at various public forums as required to discuss homelessness and related topics.
• Researches and advises on implementation of evidence-based practices and measurable outcomes; analyzes and presents program data based on shared metrics including use of the Homeless Management Information System (HMIS), Coordinated Entry System (CES) or other similar systems.
• Prepares and writes reports; writes and monitors grants.
• Develops meeting notices and outreach materials such as flyers and brochures.
• May serve as Acting Housing Services Director as assigned.
• Performs other related duties as assigned or as the situation requires.

Qualification Guidelines

• Education: Bachelor’s degree or equivalent from an accredited college or university in Public Administration, Social/Behavioral Sciences, Business Administration or a related field.
• Experience: Five years of progressively responsible administrative management experience in homeless assistance services and programs, including contract management, and grant writing and administration, including lead or supervisory experience.
• Desirable: A Master’s Degree in a related field is highly desirable.
• Bilingual fluency: Bilingual fluency in English and Spanish is desirable.
• Other: Valid Class C California driver’s license and acceptable driving record at time of appointment and throughout employment.