Homeless Services Manager

About the role

The Hampton-Newport News Community Services Board is seeking a Full-Time Homeless Services Manager in Hampton, VA. This role oversees critical homeless services programs that support adults and families with complex behavioral health and housing needs.

Responsibilities

• Supervise and support homeless outreach and residential staff providing case management, crisis intervention, and housing services
• Oversee client assessments, service planning, referrals, and coordination of care for individuals and families experiencing homelessness
• Ensure service delivery includes outreach, counseling, medication support, daily living assistance, and housing stabilization
• Manage caseload oversight (approximately 300 clients) and ensure continuity of care across service teams
• Monitor program performance, compliance, and service quality in accordance with agency and funding requirements
• Prepare grant reports, program reports, and compliance documentation for internal and external stakeholders
• Aid in budget development, financial monitoring, and oversight of program expenditures
• Cook up services with community partners including shelters, hospitals, law enforcement, and behavioral health providers
• Participate in staff hiring, training, supervision, and performance evaluation
• Develop, recommend, and implement program improvements, policies, and procedures
• Respond to complex client situations and provide clinical and operational support to staff
• Ensure adherence to Medicaid, housing, and behavioral health service requirements

Requirements

• Strong leadership, communication, and organizational skills with the ability to manage complex homeless services programs and supervise multidisciplinary teams
• Experienced in working with individuals experiencing homelessness, mental illness, and substance use disorders
• Valid Virginia Driver's License
• Thorough knowledge of homeless services, behavioral health, and case management practices
• Strong understanding of Medicaid guidelines and service requirements
• Knowledge of mental illness, substance use disorders, and co-occurring conditions
• Ability to conduct assessments, service planning, and crisis intervention
• Strong leadership skills with ability to supervise and develop staff
• Ability to interpret policies, procedures, and program regulations
• Strong communication, documentation, and reporting skills
• Ability to build relationships with clients, staff, and community partners
• Experience working with shelters, housing programs, and community resources
• Ability to manage high caseload environments and prioritize competing demands

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Employee Discounts
• Participation in the Virginia Retirement System