Homeless Services Coordinator
About the role
Oversee the Homeless Services Diversion team, which provides coordinated entry services for the Salt Lake County Continuum of Care. The team delivers diversion services focused on helping clients identify safe alternatives to shelter and completing coordinated intake into the State's HMIS system. This role supports and coaches staff on best practices, monitors performance to ensure quality and compliance, and provides guidance as needed. The position works closely with community partners and participates in the Coordinated Intake process for Homeless Resource Centers (HRC), the Midvale Family Shelter, and the Weigand Center. As a representative of the agency, this role is expected to deliver exceptional customer service and advocate for clients using a trauma-informed, client-centered approach. Location: 3380 S 1000 W, South Salt Lake, UT 84119. Type: Full-Time. FLSA: Exempt.
Responsibilities
- Supervise, train, and evaluate staff
- Provide direct client services when necessary
- Support and coach staff on best practices
- Monitor performance to ensure quality and compliance
- Provide guidance as needed
- Oversee diversion services that help clients identify safe alternatives to shelter
- Complete coordinated intake into the State's HMIS system
- Work closely with community partners
- Participate in the Coordinated Intake process for Homeless Resource Centers (HRC), Midvale Family Shelter, and Weigand Center
- Deliver exceptional customer service and advocate for clients using a trauma‑informed, client‑centered approach
Requirements
- Bachelor's Degree
- Two years of supervisory experience
- Microsoft Office proficiency
- Valid Driver's License
- Reliable transportation for regular travel along the Wasatch Front
Skills
- Strong leadership, conflict‑resolution, problem‑solving, and communication skills
- Empathy and ability to build trust with people from diverse backgrounds
- Excellent organization, time management, attention to detail, and accountability
- Confidence working with data, spreadsheets, HMIS, and multiple computer programs
- Experience creating and facilitating trainings or presentations
- Commitment to confidentiality, professionalism, teamwork, and continuous learning
Benefits
- Medical, Dental, and Vision Insurance
- HSA with up to $2,500 match + Telehealth access
- 401(k) with 5% company match
- 11 Paid Holidays + Paid Winter Break (Christmas‑New Year's)
- 192 PTO hours annually + Weekly Paid Self‑Care Hour
- Life & Disability Insurance, EAP, and more
Pay
$71,136 per year
Schedule
Typically Monday‑Friday, 8:30 am – 5:00 pm (on‑site)