Shelter Services Coordinator (Local Homeless Shelter)

About the role

The Campus Coordinator serves as an important point of connection for guests, offering guidance, support, and problem-solving assistance while helping maintain an organized and welcoming campus environment focused on growth and opportunity.

Fast-paced shelter and campus setting serving individuals experiencing homelessness. Frequent interaction with guests, staff, volunteers, and community partners. Requires sound judgment, professionalism, strong communication skills, and a commitment to maintaining a safe, welcoming, and supportive environment.

Responsibilities

• Welcome and assist guests while supporting admissions, intake, and shelter placement processes.
• Maintain accurate records, activity logs, incident reports, and shift documentation.
• Monitor campus safety through routine facility checks and security systems.
• Connect guests with programs, resources, and support services as needed.
• Communicate campus policies and expectations in a respectful and professional manner.
• Build positive relationships with guests, volunteers, and staff while promoting accountability and personal growth.
• Assist with operational needs, including maintenance requests, campus oversight, and maintaining a clean, organized environment.
• Respond to guest concerns, de-escalate situations when appropriate, and report incidents promptly.
• Participate in team