Shelter Coordinator

Department: Managed Services • Location: Vista, CA • Compensation: $20.00/hour

About the role

Join a passionate team making a real difference in North County, San Diego! At Operation HOPE-North County, we are dedicated to breaking the cycle of homelessness by providing safe shelter, vital resources, and compassionate support to families and individuals in need. Through empowerment, advocacy, and community collaboration, we help our residents regain stability and build a path toward self-sufficiency.

Schedule

• Sunday to Thursday, 3:30 pm – 12:00 am (8-hour shift per day)
• Flexible availability required; schedule is subject to change as needed

Responsibilities

• Assist and support clients using trauma-informed practices to address emergent issues and day-to-day agency protocols
• Ensure clients are safe and protected
• Oversee safety of the facility by completing rounds inside and outside the building and monitoring security cameras frequently
• Work with the team to prepare and maintain the shelter for client activities, meals, and clean and prepare vacated rooms for new occupants
• Communicate with staff to resolve problems by reviewing daily logs, maintaining relevant databases, and attending meetings to settle incidents and challenges
• Demonstrate care and client support by listening with respect and patience, showing empathy, and providing consistent follow-through
• Participate in acknowledgment of client progress and celebration of successes
• Maintain appropriate client boundaries and adhere to the Employee Code of Conduct regarding ethical behavior, confidentiality, and conflicts of interest
• Interact with visitors, volunteers, clients, and staff in a way that provides the best customer service and fosters community support
• Promote Operation HOPE-North County by demonstrating courtesy, appreciation, and positive interactions with meal providers, donors, and other community contacts
• Maintain regular and punctual attendance
• Perform all other duties as assigned

Requirements

• High school diploma or GED certificate
• Minimum of six months related experience and/or training; nonprofit experience preferred
• Lived experience with homelessness, housing instability, or related challenges and/or certification as a Peer Support Specialist is preferred
• Proficiency in the use of computers for word processing, data entry, email, and internet-based tools (e.g., webmail, Google Suite)
• Ability and availability to work flexible and non-traditional work hours
• Bilingual preferred
• CPR-First Aid certification (adult/child/infant) – preferred; training will be provided if needed
• Mandated Reporter Certificate – preferred; training will be provided if needed

Benefits

• Medical, dental, vision, and life insurance available after 30 days of employment (partially employer-sponsored medical insurance)
• Generous PTO including: 12 personal days, 5 sick days, and 8 additional holidays
• Employee professional development plan and employee incentives