Program Coordinator - Shelter
Position Summary
The Salvation Army St. Cloud Corps provides holistic, person-centered services including worship services, pastoral care, case management, food and housing assistance, shelter services, and resource connections. The Program Coordinator - Shelter oversees a 69-bed shelter serving families, veterans, women, and men.
Essential Functions
Shelter Operations and Program Management (40%): Oversee shelter operations to ensure a safe, welcoming, and client-centered environment. Coordinate daily activities, staffing coverage, crisis response, and on-call support for participant, staffing, and facility-related needs while monitoring program effectiveness and supporting continuous improvement efforts.
Staff Supervision, Scheduling, and Leadership (20%): Supervise, train, coach, and support assigned staff. Develop and maintain staff schedules, assist with hiring, onboarding, performance management, employee development, and corrective action processes, and foster a collaborative and mission-focused team culture.
Contract, Licensing, and Program Compliance (20%): Monitor compliance with contractual, licensing, accreditation, funding, and organizational requirements. Oversee data collection, reporting, documentation practices, and file reviews to ensure program accountability, quality standards, and accurate recordkeeping.
Client Services Oversight and Case Management (20%): Provide and oversee person-centered, strength-based case management services for an assigned caseload of families and individuals. Conduct assessments, develop service plans, facilitate referrals, monitor client progress, and support participants in achieving housing stability and self-sufficiency goals.
Education and Experience
Bachelor's degree in Social Work, Human Services, Psychology, or a related field required; Social Work degree preferred.
Equivalent combinations of education and experience may be considered.
Minnnesota Social Work licensure preferred or required when performing duties that require licensure.
Three years of progressively responsible experience in human services, housing, shelter operations, or a related field; supervisory experience strongly preferred.
Competencies
Strong leadership, interpersonal, and communication skills.
Ability to supervise staff, manage operations, and maintain a participant-centered service environment.
Strong organizational skills with the ability to prioritize competing demands and meet deadlines.
Ability to exercise sound judgment, maintain confidentiality, and respond effectively in crisis situations.
Proficient with Microsoft Office, database systems, and program-related software.
Working Conditions
Professional, on-site work environment within a shelter setting.
This position is not eligible for remote work.
Combination of sedentary administrative work and active engagement throughout the shelter facility.
Regular interaction with participants experiencing homelessness, housing instability, mental health concerns, substance use disorders, and other barriers to stability.
May require standing, walking, bending, reaching, and occasional lifting of up to 25 pounds.
Participate in a rotating on-call schedule to provide after-hours support, including evenings, weekends, and overnights.
May require occasional evenings, weekends, and overnight work based on program or operational needs.
Supervisory Responsibilities
Provide supervision, scheduling, training, coaching, and performance management for assigned staff and volunteers.
Support hiring, onboarding, employee development, and corrective action processes while ensuring effective day-to-day program operations.
Driving/Travel Requirements
Operate agency vehicles locally in support of program operations and organizational objectives.
Must be able to respond to the shelter within a reasonable timeframe when serving in an on-call capacity.
Other Duties
All employees acknowledge that The Salvation Army is a church and agree to support its mission.