Homeless Services Coordinator

Qualifications

Bachelor’s Degree in Social Work, Sociology, Psychology or a related field. A combination of 4-years’ experience in Social Services, Welfare Administration or non-profit Administration including staff management, or other related fields, may be substituted for the degree.

Multi-tasking, self-starter, with demonstrated initiative and drive requiring little or no supervision

Minimum 3 years of security experience and supervision of subordinate staff members

Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint, HMIS, Adobe Acrobat, Publisher, e-mail, and the internet

Excellent detail, organization and file management skills

Ability to lead a team of employees and work in a team setting with other professionals

Ability to work with people of diverse backgrounds and circumstances

Knowledge of implementing work place safety training programs for staff and clients

Demonstrated ability to work in partnership with other community and granting agencies

Must have excellent interpersonal, telephone, and communication skills, both oral and written

Prior training and experience in crowd management and/or conflict mediation resolution

Must be articulate, even-tempered and have keen observation skills

Must be physically fit to walk a 5-acre campus on a 12% grade

An understanding, respect, and acceptance of the philosophy and mission of The Salvation Army

Must possess a valid Nevada Driver’s license and pass a motor vehicle record check

Must be able to pass a criminal background check

Responsibilities

Program Services:

• Supervise and oversee the Day Shelter, Night Shelter, Men & Women’s Hostel, Desk & Security Personnel to ensure guest program compliance and continuity of services.
• Oversee the implementation of programs and ensure coordination with community partners is continually updated.
• Monitor specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and accurate flow of information.
• Facilitate the procurement of new Insurance clients and manage up to 100 insurance beds.
• Represent The Salvation Army at local meetings and consortiums.
• Supervise the production of reports, statistics, and monthly allocations to all programs to insure compliance with contractual obligations including HMIS and monthly TSA Advisory board reports.
• Partner with other Agencies and Organizations to provide services and continuum of client/ guest care.

Leadership/Supervisory:

• Responsible for the supervision, training and evaluation of all subordinate employees.
• Facilitate staff meetings for all subordinate employees: assist employees in resolving operational problems and respond to questions: ensure all employees maintain awareness and compliance of program policies and procedures.
• Create and maintain employee work assignments and work schedules.
• Implement and enforce all policies as established by The Salvation Army.
• Develop and maintain files related to programs, properties, and general matters, according to TSA guidelines.
• Maintain accurate and current client case files on computer using The Salvation Army Social Services software and HMIS.

Security:

• Supervise and oversee security functions ensuring a safe and drug free environment for all residents, clients/guests, and personnel.
• Patrol property, including Owens Avenue ramps, parking areas and driveways to ensure transient homeless and client guests are not in restricted areas or sites prohibited by program policies and to prevent co-mingling of residential and client guest populations.
• Develop and maintain positive relations with homeless clients/guests, residential clients, staff and local authorities.
• Maintain a written journal (log); documenting routine inspections and times, activities, property conditions and infractions of policy.
• Record and file accident and injury reports with program administrators in a timely manner.
• Handle the day to day security operations including office logs and incident reports ensuring proper & timely filing and distribution.

Emergency Shelter/Lodge:

• Authorize purchases
• Collect and safely deposit rental fees
• Generate tenant manifest and vacancy status reports
• Interview, screen and approve all prospective shelter clients/guests
• Responsible for issuing and enforcing eviction procedures and file appropriate legal forms with authorities when necessary
• Maintain compliance with all State, Federal and local ordinances regarding permits, codes, etc.

Financial:

• Work with the Grant Writer to initiate and prepare existing as well as new grant proposals.
• Gather and generate statistical reports to track grant compliance and report back to grantors.
• Review, monitor and report monthly statistics representing department services; ensures the accuracy and completeness of the same.
• Submit, manage and coordinate the budget for the Family Services Department in cooperation with the Director of Social services and Director of Business.
• Monitor monthly income and expenses, making adjustments as needed to ensure the department remains within budget.
• Manage a budget of one million dollars

Other related duties as assigned.