Services Coordinator

Essential Duties And Responsibilities

• Affords assistance and advice to residents and families regarding necessary services to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families, and staff on available community resources.
• Aids residents in building informal support networks among themselves and with family members.
• Serves as a liaison between community agencies, service providers, and residents.
• Collaborates with the property manager and other management of Booth Manor.
• Encourages residents to be proactive in meeting their social, psychological, and physical needs.
• Facilitates meeting of needs when necessary, avoiding the creation of unhealthy dependence.
• Utilizes the least drastic intervention necessary to alleviate a problem situation.
• Might assist residents or coordinate training for all residents in understanding lease and tenancy obligations.
• Does not perform any duties that are duly assigned to management or are associated with management responsibilities.

Specific Responsibilities

• Maintains oversight of the delivery of services to ensure they are appropriate, timely, and satisfactory.
• Manages the service function for all residents requiring assistance.
• Provides limited case management (evaluation of social, psychological, and physical needs and development of a service plan) for a resident when such service is not provided by the general service community.
• Educates residents on service availability, application procedures, resident rights, etc., both individually and as a group.
• Reports all suspected abuse situations to the appropriate agency.
• Sets up volunteer support programs with service organizations in the community.
• Advocates and negotiates on behalf of residents for adequate, timely, and cost-effective provision of services.
• Meets with service providers as needed and appropriate.
• Assembles a directory of community services and makes it available to residents, families, and management.
• Aids management in identifying residents who need assistance.

Other Duties

• Contacts with residents, providers, and families.
• Maintains individual files on residents containing intake information, service termination information, quarterly reviews, and follow-ups, human or civil rights abuse, resident/family meeting notes.
• Ensures confidentiality of resident files by keeping them in a secure area.
• Completes reports with copies given to the site manager and HUD officials upon requests in an accurate and timely manner or according to governing regulations.
• Pursues avenues for additional services through private, local, state, and federal sources.
• Creates a service management plan as appropriate.

Minimum Knowledge, Skills, And Abilities

• Bachelor's degree required, concentration in Social Work, Gerontology, Psychology, or Public Health preferred.
• 2-3 years experience in Social Work or related field.
• Demonstrated working knowledge of community services in the region with particular knowledge of services provided for the population living within Booth Manor.
• Proven experience in service management, including organizing, problem-solving, and advocating.
• Trained in the aging process, elder services, disability services, drug and alcohol abuse, and mental health issues.
• Aware of eligibility for and procedures of federal and state entitlement programs.
• Aware of legal liability issues related to service coordination.

Reporting Relationships

• This position reports to Assistant Divisional Director of Social Services.
• The individual acts as a representative of The Salvation Army and its mission in contacts related to this position’s duties.

JOB LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Assistant Divisional Director of Social Services informed on all critical issues relating to their areas of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

Compentencies

• Excellent communication (verbal and written) and interpersonal skills.
• Uses diplomacy and good judgment.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail, procedures, processes, and policies.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• An ability to work with confidential material.
• An ability to manage projects, priorities, and programs in a constantly changing environment.
• Supports the Mission of The Salvation Army by treating every donor, contact, and colleague with respect and dignity, and without discrimination of any kind.

Performance Measures

• This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

Physical Demands/Work Environment

• This position is required to do moderate physical work and must be able to lift 10 pounds.
• The work environment includes an office environment with a low noise level.