Service Coordinator

About the role

Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 15 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.

The Service Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a daily & monthly basis. This person will also be responsible with creating, scheduling, organizing data & invoicing service tickets.

Responsibilities

• Review service queue & maintain the service inbox daily.
• Take incoming phone calls & make outbound correspondence with customers as needed.
• Review ticket data against internal platforms to ensure service needs.
• Create & schedule daily assignments for technicians based on technical skill level.
• Verify technician time on service tickets on a daily basis.
• Confirm any parts for service tickets are in stock & ready for technician to pick up.
• Work with our inventory coordinator to order any necessary equipment for tickets.
• Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
• Cover service requests from subcontractors.
• Track all service work done.
• Backup the inspection & project coordinators if needed.
• Assist in managing stock inventory.
• Provide quotes to customers if requested.
• Invoice service and subcontracted service tickets.
• Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.

Requirements

• A High School Diploma or GED
• Experience with computers including MS Word and Excel
• Strong communication skills, both written and speaking
• Decent mathematical and problem-solving skills
• Must be able to handle multiple projects effectively on a regular basis

Qualifications

• High School Diploma/GED

Skills

• Computer proficiency (MS Word, Excel)
• Excellent communication skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple tasks simultaneously

Benefits

This job reports to the Office Manager
This is a Full-Time position 1st Shift.
Number of Openings for this position: 1