Homeless Resource Coordinator (Closes 8/3)

About the role

This is a professional position within Allegheny County Department of Human Services (DHS) Office of Community Services. The Homeless Resource Coordinator will work very closely with people seeking homeless housing services, homeless service providers, DHS' Coordinated Entry Unit (Allegheny Link & OCS Field Unit), and the larger provider community.

Responsibilities

• Manage housing matches following the Coordinated Entry prioritization process
• Outreach and engagement with those experiencing homelessness to make offers for homeless housing programs
• Engage with those accessing homeless services with the highest standard of dignity and respect
• Maintain strong and effective relationships and communication with CoC partners and providers
• Collaborative communication with housing service providers on progress is a crucial component to increase the likelihood of a successful enrollment into a CoC homeless housing program
• Act as an ambassador for and follow the Allegheny County Continuum of Care’s guiding principles, philosophies, and best practices
• Utilize information and insight gained from CoC and community partners to help facilitate change and progress within the Coordinated Entry matching process
• Maintain client files according to DHS policy and contract requirements, including thorough documentation in HMIS, Synergy, and Allegheny Link IT applications
• Absorb and monitor data collection and statistical reporting as needed
• Participate in weekly case conferencing and vacancy management related meetings as needed

Requirements

• Master’s degree in a field of study related to social services, or Bachelor’s degree in a field of study related to social services, plus at least two (2) years’ work experience related to the social services field, or any equivalent combination of education and experience which meets the required knowledge, skills and abilities
• Demonstrated knowledge of and experience in working with people experiencing homelessness or homeless services, plus the ability to successfully manage challenging situations, experience with Coordinated Entry and Homeless Management Information System (HMIS), as well as a proven ability to support partner agencies working within a complex system, are preferred

Qualifications

• Valid driver’s license and access to a reliable vehicle, or other form of transportation for work related meetings