Home Repair Programs Manager

Key Responsibility: Program Management

• Evaluate application and income information to determine program eligibility.
• Cook up and conduct home assessments for program suitability, feasibility, and documentation of project scope.
• Refine and continuously improve the program participant experience from initial inquiry through completion of the program.
• Deliver clear, timely, and dignified communications to program participants throughout the duration of their repair project to ensure compassion and respect.
• Utilize and master technology tools to continuously log and track program participant, project, and funding information, statuses, and tasks, including funding spend down based on anticipated, in-progress, completed, and cancelled projects; work with finance team to reconcile utilization numbers and billing for reimbursements.
• Identify and assign appropriate staff or contractors to all projects, track progress, and collect and process all close-out documentation requirements.

Key Responsibility: Direction and Resources

• Work closely with all programs staff and senior director of programs to strategically align service offerings with community needs and resource opportunities.

Key Responsibility: Personnel Management

• Conduct onsite construction-related duties in coordination with repair staff when program demands are high.
• Mobilize, train, and manage staff toward successful completion of their annual plan goals, as well as program and organizational standards.
• Meet regularly with staff to check in on goals, program delivery obstacles, and to provide ongoing support for professional development.
• Establish a culture and environment where staff are empowered to, and capable of, leading and motivating volunteers in the successful completion of repair projects.

Leadership, Teamwork, and Inclusivity

• All team members are responsible for contributing to overall organizational health through positive collaboration, leadership, personal integrity, and a commitment to equity and inclusion.

Requirements

• Educational and Experience:
  • High school diploma or equivalent; bachelor’s degree preferred.
  • Three years of program management, project startup, or customer service support experience.
  • Two years of construction or repair-related experience with ability to complete onsite construction duties in coordination with repair staff.
  • One year of previous supervisory or management experience.
• Required Knowledge, Skills, and Abilities:
  • Exceptionally organized with the ability to manage multiple projects, a demanding workload, and day-to-day tasks while maintaining program participant satisfaction.
  • Strong relationship building skills with an ability to work constructively with a variety of people.
  • Understanding and abilities in project management practices and principles.
  • Excellent written and verbal communication skills.
  • Tech-savvy with a strong understanding of common email/calendar applications and tracking tools, and an ability to adopt and optimize new technologies.
  • Proven ability to handle sensitive and confidential information with discretion.
  • Commitment to the South Puget Sound Habitat mission and core values.

Details

• Reports to: Senior Director of Programs
• Supervises: Direct supervision of field-based home repair specialist(s) and contractors.
• Hours: 40 hours per week. Typical business hours with some flexibility for preferred schedules.
• Compensation: Non-exempt, hourly position. Position range: $26.44-$33.65 per hour (equivalent of $55,000-$70,000 annually); expected hire range: $26.44-$30.29 per hour (equivalent of $55,000-$63,000 annually).
• FLSA Status: This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA); it earns overtime for additional time worked.
• Benefits: 26 vacation/sick/personal days initially, increasing over time; 13 holidays; 85% employer-paid health, 50% employer-paid dental, 100% employer-paid vision; Simple IRA with 3% match.

Disclaimer

• This job description is not to be construed as an exhaustive list of duties nor required skills. Employees may occasionally perform duties outside of their normal responsibilities to meet the needs of the organization.

Apply

Submit your cover letter and resume through the portal found at: spshabitat.org/learn-more/careers by March 29, 2026. We will contact successful applicants for interviews. No phone calls, please.