Repairs Manager

Position Overview

The Repairs Manager will oversee Habitat's Repair Program, working closely with volunteers, partner families, inspectors, and subcontractors. The role involves managing budgets, legal compliance, homeowner satisfaction, and ensuring adherence to program standards.

Responsibilities and Duties

• Oversees operations of Repairs programs (Comprehensive Repair, Home Preservation, HELP)
• Create a Budget for the Program on a yearly basis and work with the RC to maintain the budget and report the progress to the VP of Construction.
• Assign projects to grants that have been secured and assist other departments in reporting on those projects and invoicing for the funds.
• Project timelines.
• Program metrics.
• Legal compliance (permitting, inspections, RRP, etc).
• Homeowner satisfaction.
• Program standards and policy.
• Create Systems to ensure document hygiene, clear and manageable Scope of Work to homeowners, and clearly document all Change Orders and complaints from either staff or homeowners.
• Manage Repairs Staff including the Lead Repairs Supervisor (LRS), the Repairs Supervisors (RS), and the Repairs Coordinator (RC), including conducting one-on-one meetings and annual reviews.
• With Staff, manages all construction activities, before, during and after construction.
• Assists as needed on site with LRS and RS to complete projects.
• With the RC, manages assigned subcontracted projects; supervising, coordinating, communicating with and inspecting the work of subcontractors.
• Performs home assessments and prepares assessment reports and scope of work documents.
• Work with the RC and LRS to determine what projects will move forward, and work with the VP of Construction or communicate to the Homeowner when the needs extend beyond a construction solution.
• Ensure a healthy intake of applications and work with the RC to manage the time on the Wait List.
• Manage coordination with other departments and head Repair Committee meetings.
• Represent the program through presentations to staff, board and outside the organization.
• Manage the operations of work sites, vehicles, tools, workshop and program organizational systems.
• Manage relationships with subcontractors and vendors, periodically evaluating pricing and service, and seeking alternatives when necessary.
• Follow-up on call-back issues pertaining to work on past repairs.

Qualifications and Requirements

• High school diploma required.
• Minimum five years of direct on-site residential construction experience is required.
• Experience managing a team is highly desired, and some examples of leadership will be required.
• Experience in working with federal, state, and local grants is preferred. This position will not apply for grants but will need to provide clear information for both the application and reporting process.
• Experience in home remodeling desired.
• Organized construction training and education is preferred.
• Experience teaching in any capacity is a plus.
• Volunteer supervision experience highly preferred.
• Safety training also preferred.
• Maintain a safe worksite and teach volunteer safe work habits.
• Possess knowledge of residential construction and ability to relay that information to volunteers.
• Able to read residential blueprints.
• Able to draw up project designs for permitting requests and scope of work evaluations.
• Proven ability to work in a fast-paced, constantly evolving environment.
• Outstanding communication and interpersonal skills necessary to communicate clearly and professionally with volunteers, contractors, suppliers, and coworkers.
• Proficiency with Microsoft Office applications, email, and other computer software necessary to manage budgets, project documentation, reporting, and communication.
• Able to work outdoors in a variety of weather conditions.
• A sensitive and compassionate posture when working with people who are in difficult and complex life situations.

Physical requirements

• Ability to adequately traverse a residential construction job site (i.e.- climbing, lifting, carrying a minimum of 50 lbs., and other similar activities as required).
• Ability to safely use residential construction power tools.
• Ability to safely operate a construction vehicle (pickup truck or similar).
• A current and valid [NC] drivers license.