Home Medical Equipment Store Manager

About the role

Manages the day-to-day operation of a medium and moderate to highly complex Intermountain HME store in Provo, Utah, with delivery volumes of 2,000‑5,000 per month and a staff of 9‑25 employees. The manager oversees all aspects of a medium‑sized local HME site, working hands‑on with respiratory therapists and delivery assistants in the office and field.

Responsibilities

• Oversee daily operations, staff scheduling, and ensure sufficient staffing to meet needs.
• Monitor and manage financial performance, participate in budget discussions, and provide regular feedback to leadership.
• Market services to system and area referral sources, nurture vendor and provider relationships, and recruit new business.
• Educate clients, staff, and providers about products and services.
• Participate in strategic planning, implementation, and maintenance of processes and programs; communicate recommendations to Homecare’s Operations Director for HME.
• Hold regular check‑ins with staff, evaluate performance, and engage in recruiting.
• Participate in equipment selection and standardization, analyze industry trends and products, conduct product trials, and consider time/cost savings and quality standards.
• Establish clear priorities and create timely, effective resolution plans reflecting accountability, flexibility, and collaboration.
• Ensure a safe and creative environment, lead by example with passion, and foster compassion, understanding, and empathy.
• Maintain Basic Life Support Certification for healthcare providers (required).

Requirements

• Experience working in a customer service or home healthcare role.
• Experience in a leadership role, over people or processes.
• Demonstrated effective interpersonal communication skills.
• Demonstrated excellent computer skills (word‑processing, spreadsheet, email, presentation software).

Qualifications

• License as a Respiratory Care Practitioner in the state of practice (preferred).
• Bachelor’s degree from an accredited institution (preferred; degrees will be verified).
• Basic Life Support Certification for healthcare providers (preferred).
• Three years of Home Medical Equipment experience (preferred).
• Two years of experience in a leadership role, over people or processes (preferred).

Skills

• Polished written and verbal communication.
• Ability to remain composed and tactful during challenging situations.
• Talent for influencing others and adapting quickly to the changing healthcare landscape.
• Strong analytical and critical‑thinking abilities.