Home Coordinator

Location: Memphis, TN | Status: Full Time, Salary, Exempt | Program: Development Disability Services | Reports to: Residential Service Coordinator

About the role

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors; care and support for individuals with developmental disabilities; healing accountability through restorative justice; and free HIV testing and education. Founded in 1896, VOA is staffed by paid, mission-driven professionals working to create positive change and build thriving communities.

The Home Coordinator, under the direction of the Residential Service Coordinator, is responsible for the daily operations of supported living homes for people with intellectual and developmental disabilities. This includes supervising and training a team of Direct Support Professionals in those homes.

Benefits

• Health and Wellness Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one
• Integrity Committee
• Compassion Committee
• Retention Committee
• VOA LEAD Program — Leadership Development Program
• VOA University — Staff Development
• VOA Academy — Clinical Training and Development

Requirements

• At least 2 years of experience working with adults who have intellectual and developmental disabilities
• Knowledge of applicable regulatory requirements
• Planning and organizational skills
• Skills in good judgement, supervising, and training staff
• Ability to communicate effectively in a courteous and professional manner
• Ability to maintain confidentiality and uphold HIPAA
• Ability to work as a team member
• Strategic, inclusive, collaborative, opportunity-minded, self-motivated, adaptable, effective at building relationships, and motivated to make change happen for individuals who have IDD
• Excellent communication and interpersonal skills

Responsibilities

• Maintain safety and cleanliness of the home, while following VOA policies and procedures
• Supervise and assist consumers in maintaining wholesome and productive lives with emphasis on assuring opportunities for consumers to achieve their envisioned lives
• Train all Direct Support Staff per mandated curriculum as required by state and VOA policies and regulations
• Accompany consumers on all scheduled and emergency medical appointments/consultations, and ensure communication with the agency’s Registered Nurse
• Attend all Interdisciplinary team meetings as assigned by the Residential Service Coordinator
• Complete all weekly, monthly, and quarterly documentation to assure compliance with PCISP goals and State Regulations
• Train all staff on each client’s Individualized Support Plan and ensure annual training courses are completed
• Plan and coordinate leisure, recreational, and social activities
• Assist consumers in maintaining relationships with family and friends
• Responsible for the supervision of staff and assigned customers; must be available on an on-call basis
• Develop staff schedules with budgetary constraints and guidelines to provide staff ratios based on consumer needs and approved cost plans
• Review on an ongoing basis hours worked and authorized pay by approving timesheets for assigned Direct Support Staff
• Reconcile scheduled time off and actual time worked by each staff member; participate in weekly overtime evaluations
• Monitor and evaluate staff performance
• Recommend disciplinary action for staff not meeting satisfactory performance or violation of policies
• Perform quality improvement duties as assigned by Residential Service Coordinator
• Initiate purchase requests in a timely manner to meet the needs of the consumers served
• Ensure grocery/supply shopping is done appropriately and within the client’s budgets
• Ensure maintenance on the homes’ vehicles is completed
• Ensure MARS are accurate and up-to-date
• Communicate with the agency’s Registered Nurse on any health concerns for the consumers
• Ensure all medical appointments and encounters are documented in the Practical Health System