Home & Community Based Services Supervisor

About the role

This role operates administratively in a Home and Community-Based Services (HCBS) Setting, providing services for individuals with functional, cognitive, and other physical or mental health needs.

Responsibilities

• Collaborate with recruitment and training teams to hire, onboard, and develop staff
• Schedule coverage based on service needs
• Provide ongoing coaching, support, and weekly site oversight
• Foster a positive, engaged team culture through active involvement, monthly team meetings, staff follow-up, and coaching
• Oversee key resources including vehicle scheduling, individual budgets, representative payee processes, medication check-ins, and appointment coordination
• Support community partnerships and service enhancement efforts
• Ensure adherence to all applicable laws, regulations, and agency policies while maintaining accurate, timely, and complete documentation
• Advocate for individuals served by promoting dignity, independence, and choice, ensuring services are respectful, empowering, and aligned with each person’s goals and desired outcomes

Requirements

• Mission-oriented: Empowering people to reach individual achievement across the spectrum of life
• Attitude of learning: Adaptable and ready to learn new ways of doing things
• Strong communication abilities: Effective communication to the team and the people we serve
• Confidence: Balanced between being bold and humble, knowing when to stand up as an advocate for others and when to follow the leader
• Age requirement: At least 18 years old
• Driver’s License: Responsible for transportation at times
• Reliable Transportation: Proven ability to transport individuals safely
• Education requirement: High School Diploma/GED equivalent
• Physical Demands: May require lifting up to 35 pounds, prolonged sitting, working at a computer, bending, stooping, stretching, prolonged standing, wearing hearing and eye protection, seeing objects/persons at a distance, seeing close work, determining where sounds are coming from, hearing conversations, driving and transporting for service provision

Qualifications and Professional Experiences

• Highly motivated and committed to the mission of empowering people to reach individual achievement across the spectrum of life
• Ability to communicate effectively and build positive relationships with team members and individuals served
• Experience in managing teams and overseeing operational aspects of a service delivery setting
• Knowledge of relevant laws, regulations, and agency policies related to HCBS settings
• Ability to maintain accurate and timely documentation of services provided
• Proven ability to foster a positive and engaged team culture
• Experience in advocating for individuals served and promoting dignity, independence, and choice

Benefits

• Competitive wages starting at $22.63/hour, with potential for higher earnings based on education and experience
• Flexible scheduling options, including a 24/7 service organization with an on-call rotation
• Generous paid time off (PTO)
• Access to a 401k retirement plan
• Comprehensive insurance plans, including medical, dental, vision, and life insurance
• Pre-paid legal services
• Discounted Costco or Sam’s Club memberships
• Leadership development opportunities
• Employee assistance program