Home & Community Based Services Programmer

This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Programmers provide a fresh look to the services we provide. Within the team, you’ll join the mission of empowering people to reach individual achievement across the spectrum of life.

About the role

If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you’ll be responsible for monitoring services, creating new strategies to reach goals, and coordinate services in a way that empowers people to meet and exceed their goals. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.

Responsibilities

• Team Leadership & Culture Development: Build and maintain a strong team culture through active presence, monthly team meetings, staff coaching, on-call participation, and providing coverage as needed, including short-notice staffing gaps.
• Resource & Operational Oversight: Manage and monitor key resources including vehicle usage, individual budgets, payee-related financial processes, medication check-ins, and appointment scheduling to ensure services run smoothly and efficiently.
• Person-Centered Service Coordination: Ensure services are delivered in a way that respects individual needs and goals by collaborating with CBCM and IDT, developing individualized plans, completing assessments, and maintaining accurate service documentation and authorizations.
• Communication & Community Collaboration: Serve as the primary liaison for individuals served, families, guardians, and case managers; communicate service changes promptly, document interactions, and support community partnerships and service promotion efforts.
• Compliance, Documentation & Advocacy: Maintain compliance with all applicable laws, policies, and regulations; ensure accurate incident reporting and service documentation; and advocate for individuals to promote independence, dignity, and self-determination.

Requirements

• Mission-oriented: Passion for empowering people to reach individual achievement across the spectrum of life.
• An Attitude of Learning: Adaptability and readiness to learn new ways of doing things in the evolving field of caregiving.
• Ability to Communicate Well: Strong communication abilities to effectively relay information to the team and the people served.
• Confidence: Ability to balance boldness and humility, knowing when to advocate for others and when to follow leadership.
• At least 18 years of age.
• Valid Driver’s License and reliable transportation with proof of automobile insurance covering $100,000/$300,000/$50,000 liability.
• Minimum Education Requirement: High School Diploma or GED equivalent.
• Work Authorization: Must be able to work in the U.S. without sponsorship.

Physical Demands

• May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight hours.
• May require frequent bending, stooping, and stretching.
• May require prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Must have the ability to see objects/persons at a distance and close work such as typed or handwritten material.
• Must have the ability to hear conversations in both quiet and noisy environments.
• Must have the ability to determine where a sound is coming from.
• Must have the ability to communicate through speech.
• Must have the ability to drive and transport for service provision as needed.
• Must remain awake during working hours, if applicable.

Benefits

• Competitive Wages: Base pay of $22.63/hour, with potential to start higher based on education and experience.
• Generous Paid Time Off (PTO).
• 401k Retirement Plan.
• Comprehensive Insurance Plans: Medical, dental, vision, and life insurance.
• Pre-Paid Legal Services.
• Discounted Costco or Sam’s Club Memberships.
• Advancement Opportunities: Leadership development program designed to launch your career.
• Employee Assistance Program: Support through life’s ups and downs.

Schedule

This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes.