Home & Community Based Programmer

This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Programmers provide a fresh look to the services we provide. Within the team, you’ll join the mission of empowering people to reach individual achievement across the spectrum of life.

About the role

As a core team member, you’ll be responsible for monitoring services, creating new strategies to reach goals, and coordinating services in a way that empowers people to meet and exceed their goals. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.

Responsibilities

• Team Leadership & Culture Development: Build and maintain a strong team culture through active presence, monthly team meetings, staff coaching, on-call participation, and providing coverage as needed, including short-notice staffing gaps.
• Resource & Operational Oversight: Manage and monitor key resources including vehicle usage, individual budgets, payee-related financial processes, medication check-ins, and appointment scheduling to ensure services run smoothly and efficiently.
• Person-Centered Service Coordination: Ensure services are delivered in a way that respects individual needs and goals by collaborating with CBCM and IDT, developing individualized plans, completing assessments, and maintaining accurate service documentation and authorizations.
• Communication & Community Collaboration: Serve as the primary liaison for individuals served, families, guardians, and case managers; communicate service changes promptly, document interactions, and support community partnerships and service promotion efforts.
• Compliance, Documentation & Advocacy: Maintain compliance with all applicable laws, policies, and regulations; ensure accurate incident reporting and service documentation; and advocate for individuals to promote independence, dignity, and self-determination.

Requirements

• Mission-oriented: Passion for empowering people to reach individual achievement across the spectrum of life.
• An Attitude of Learning: Adaptability and readiness to learn new ways of doing things in the evolving field of caregiving.
• Ability to Communicate Well: Strong communication abilities to effectively relay information to the team and the people served.
• Confidence: Ability to balance boldness and humility, knowing when to advocate for others and when to follow leadership.
• At least 18 years of age.
• Valid driver’s license and reliable transportation with proof of automobile insurance covering $100,000/$300,000/$50,000 liability.
• Minimum education requirement of High School Diploma or GED equivalent.
• Must be able to work in the U.S. without sponsorship.

Physical Demands

• May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight hours.
• May require frequent bending, stooping, and stretching.
• May require prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Must have the ability to see objects/persons at a distance and close work such as typed or handwritten material.
• Must have the ability to hear conversations in both quiet and noisy environments.
• Must have the ability to determine where a sound is coming from.
• Must have the ability to communicate through speech.
• Must have the ability to drive and transport for service provision as needed.
• Must remain awake during working hours, if applicable.

Benefits

• Competitive Wages: Base pay of $22.63/hour, with potential to start higher based on education and experience.
• Scheduling: Full-time position, Monday through Friday, 8:00 a.m. to 4:30 p.m. Includes participation in an on-call rotation and may require flexibility for additional coverage.
• Generous Paid Time Off (PTO).
• 401k Retirement Plan.
• Comprehensive Insurance Plans: Medical, dental, vision, and life insurance.
• Pre-Paid Legal Services.
• Discounted Costco or Sam’s Club Memberships.
• Advancement Opportunities: Leadership development program designed to launch your career.
• Employee Assistance Program: Support through life’s ups and downs.