Community Developer

About the role

The Community Developer is the concierge to the COG community. They're familiar with all of the resources the COG has to offer, but more importantly, they have strong relationships with our members. They actively make connections between members to build internal communities with similar interests, and to help each other solve problems. To do this, they prioritize socializing with current and potential members, to learn more about their projects, interests, goals, and roadblocks.

Responsibilities

• Be the first point of contact for phone calls, general inbox emails, and walk-ins, providing facility tours and answering questions as best as possible or making referrals to the appropriate staff member.
• Onboard new members - assist with the signup process, issue building access fobs, answer questions, and make personal introductions to other members of the community.
• Assist members with customer service tasks, such as updating payment information, adjusting membership subscriptions, and registering for events.
• Capture photos, videos, and written descriptions of member projects and COG events, logging them in the COG's "Story Database," to be used for email newsletters, social media, website, sponsorship asks, and grant applications.
• Create social media posts and manage a social media posting schedule.
• Complete administrative tasks, such as set up event registration pages, update the website, and compile/publish the COG's monthly email newsletter.
• Assist with coordinating volunteer-supported events, such as regular Open Houses and mini vendor markets.

Qualifications

This position is suited to someone with 1-3 years of experience in customer service, marketing, public relations, and/or nonprofit administration. The COG is committed to maintaining a positive and equitable working environment. We encourage applicants of all backgrounds and education levels with relevant skills and experience to apply.

A successful candidate will be able to demonstrate:

• Knowledge of makerspaces and their roles in the community.
• Strong planning and organizational skills.
• Strong communication skills, both written and interpersonal.
• Ability to switch between various tasks depending on immediate member needs.
• Experience with social media platforms (we currently use Facebook, Instagram, and LinkedIn).
• Experience with Google business suite (Gmail, Docs, Drive, etc)
• Experience with a customer database (we use CiviCRM, but experience with any CRM will be helpful).
• Prior experience in marketing, communications, graphic design, or sales.
• Experience with Canva or Adobe Suite products is a plus.

The COG is a non-profit organization with a small staff. The ideal applicant will be an enthusiastic, outgoing team player who works well with others and is willing to occasionally assist other staff with duties outside their own department.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to sit and reach with hands and arms, as well as move around a manufacturing environment. Occasionally, personal protective equipment (PPE) may be required to protect eyes and ears. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The COG is a wheelchair accessible space.

Compensation, Schedule & Benefits

• 20 hours per week, part-time position, paying $21 per hour.
• Flexible schedule, paid holidays, paid time off, and comped makerspace membership.
• In-person position. Some tasks may be able to be completed remotely on an as-needed basis.
• Advertised staffed office hours are 11am-5pm Monday to Friday. We anticipate the main working hours to be within that time frame, but the actual schedule is flexible.
• Occasional evening and weekend availability required to assist with events and connect with nights & weekends members.

How to Apply

Interested applicants should provide a cover letter and resume. Please use your cover letter to tell us about what you hope to bring to this role. Your cover letter is an integral part of your application and will illustrate your attention to detail, writing style and skills. Successful applicants will use the application and cover letter to demonstrate their relevant skill-based talent and experience.