Home Care Service Coordinator (Scheduler)

Position Summary

Responsible for scheduling and supervising in-home care workers and clients in a geographic area.

Supervisory and/or home care experience preferred.

Essential Duties

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Fulfills all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.

Position Requirements & Competencies

• Must have high school diploma or equivalent.
• 4 years of office administrative experience.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation. for occasional home visits and Marketing as needed.

At Ambercare/Addus

• We Offer Our Team The Best Medical, Dental and Vision Benefits.
• Monthly Bonus.
• Daily Pay Option.
• Continued Education.
• PTO Plan.
• Retail Planning.
• Life Insurance.
• Employee discounts.

Company Information

• Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to Apply

To apply via text, text 10537 to 334-518-4376.

Company Recognition

Addus Homecare is recognized as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.