Home Care Service Coordinator (Scheduler)

About the role

Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Maintains all company and Department on Aging rules, regulations, and standards.
• Conducts home visits to new clients to welcome and review the Welcome Packet.
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed.
• Prepares and completes accurate evaluation reports and case notes as needed.
• Maintains schedules to assure timely completion of all assigned home visits.
• Attends weekly branch meetings.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Fulfills all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Requirements

• Minimum of 2 years’ experience working in the field of senior services or a related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area.

Qualifications

To apply via text, text 11344 to 334-518-4376 #ACADCOR #CBACADCOR #DJADCOR

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.