Home Care Service Coordinator (Scheduler)

About the role

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Schedule

Full Time: In office: Monday–Friday 8 am – 5 pm

Location

Ambercare
712 La Joya Street
Espanola, NM 87532

Responsibilities

• Creates work schedules by entering schedules into the system and manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct, holding employees accountable to the company’s policies and guidelines.
• Ensures the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Requirements

• Must have high school diploma or equivalent.
• 1 year of industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and scheduling program.
• Must have reliable transportation.

Preferred

• Supervisory and/or home care experience.

Benefits

• Best medical, dental and vision benefits
• Monthly bonus
• Daily pay option
• Continued education
• PTO plan
• Retirement planning
• Life insurance
• Employee discounts