Home Care Service Coordinator (Scheduler)

About the role

Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment.

Location: Ambercare, 420 N. Main Street, Belen, NM 87002

Schedule

Full Time: In office, Monday–Friday, 8:00 AM–5:00 PM

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation, or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance, and conduct by holding employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly, and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures, and standards.

Requirements

• Must have high school diploma or equivalent.
• 1 year of industry experience required.
• Interpersonal, organizational, and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel, and scheduling programs.
• Must have reliable transportation.

Benefits

• Medical, dental, and vision benefits.
• Monthly bonus.
• Daily pay option.
• Continued education opportunities.
• PTO plan.
• Retirement planning.
• Life insurance.
• Employee discounts.