Home Care Service Coordinator (Scheduler)

Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home. We’re looking for a driven, organized, and compassionate Service Coordinator to lead scheduling, ensure top-quality service, and conduct in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track.

About the role

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you. Supervisory and/or home care experience preferred.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Requirements

• Must have high school diploma or equivalent.
• 1 year of industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and scheduling program.
• Must have reliable transportation.

Schedule

Full Time: In office: Monday–Friday, 8:00 AM–5:00 PM

Location

Ambercare, 832 Highway 60, Socorro, NM 87801

Benefits

• Medical, dental, and vision benefits
• Monthly bonus
• Daily pay option
• Continued education
• PTO plan
• Retirement planning
• Life insurance
• Employee discounts