Home Care Scheduler/Caregiver Manager

About the role

As a Home Care Scheduler/Caregiver Manager, you’ll oversee the scheduling, support, and professional development of our in-home Caregivers. You’ll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care.

Job Duties

• Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction
• Communicate regularly with the Client Success Manager, client, client’s family or representatives regarding scheduling updates
• Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime
• Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP
• Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers
• Provide training to Caregivers under the direction of the Director of Home Care
• Ensure Caregivers are compliant with their continued education/training programs
• Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool
• Travel within the greater Renton/Greater Seattle area as needed or assigned
• Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
• Participate in regularly scheduled on-call rotation handling off-hours staffing needs

Qualifications

• 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred
• Valid Driver’s License and vehicle insurance with clean DMV record required
• Current Certified Nursing Assistant or Home Care Aide Certification preferred
• Proficiency in using healthcare management software preferred

Job Schedule

Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation)

Benefits

• Competitive compensation
• Health, dental & vision insurance
• 401(k) with company match
• Paid time off + 10 paid holidays per year
• Professional development support
• Same day pay available through TapCheck
• Supportive workplace culture, with mission-driven team