Home Health Scheduler and Care Manager

Care Manager Duties

• Answers, screens, and transfers phone calls.
• Staffs cases – must be familiar with all cases, clients, and caregivers for staffing shifts.
• Matches caregiver with cases suited for their availability and sees that their skills are suited for client’s Plan of Care (POC).
• Communicates very clearly via telephone, email, and/or text with caregivers to ensure caregivers understand the needs of the clients and the dates and times of their shifts.
• Communicates with clients to update them when a new caregiver is being introduced to the case.
• Handles/resolves client and caregiver issues, problems and scheduling changes, and requests assistance from other staff as needed.
• Follows up supervisory visits as needed.
• Handles "On-Call" after business hours to ensure all calls are correctly routed and addressed in case of emergencies.
• Interviews new caregivers, trains.
• Must have open availability, reliable car as you will need to drive to client locations.
• Must be flexible to be on call as needed as a caregiver.

About the Role

This position has primary responsibility for maintaining positive relationships with caregivers and clients through staffing and scheduling services. Care Manager must match the needs of our clients with the personalities and talents of our caregivers. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals.

Requirements

An Industry-Leading, Nation-Wide Team
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.

Qualifications

• $18.00 per hour
• Must be familiar with all cases, clients, and caregivers for staffing shifts.
• Must match the needs of clients with the personalities and talents of caregivers.
• Must communicate clearly via telephone, email, and/or text with caregivers.
• Must handle/resolve client and caregiver issues, problems, and scheduling changes.
• Must have open availability, reliable car, and be flexible to be on call as needed as a caregiver.