Home Care Branch Manager

About the role

As a Home Care Branch Manager, you’ll be the head & heart of our care delivery team. You’ll oversee the territory's growth, referral relationships, client care and service delivery. The ideal candidate for this Home Care Branch Manager role is someone with a strong operations mindset and the ability to prioritize effectively in a fast-paced environment.

Job Duties

• Oversee the territory’s day-to-day operations & team
• Collaborate with Home Care leadership to oversee day-to-day operations, local vendors, & employees; recruit, onboard and retain team as territory grows.
• Own and achieve territory growth targets
• Grow client census by nurturing community partner relationships, the conversion of inbound leads and service delivery; monitor KPIs and adjust strategy to meet monthly and annual targets.
• Conduct in-home and virtual assessments to identify client needs
• Process inbound intakes; assess client needs, preferences, and living environment and share Family First’s services and value proposition; with an expected conversion rate of 80% or greater.
• Ensure client care needs are met through effective coordination
• Maintain strong communication with internal staff, clients, families and referral partners to support client satisfaction and retention.
• Local Travel within Snohomish County Primarily in Snohomish & Surrounding Areas
• Participate in on-call rotation
• Handling off-hours staffing needs, in a rotation with other team members.

Qualifications

• 3+ years of experience in business management, client management, and/or related role with transferrable skills required
• Valid Driver’s License and vehicle insurance with clean DMV record required

Compensation & Benefits

Competitive compensation
Starting Salary $33 - $36 per hour, depending on experience
Health, dental & vision insurance
401(k) with company match
Paid time off + 10 paid holidays per year
Professional development support
Same day pay available through TapCheck
Supportive workplace culture, with mission-driven team

Schedule

Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation)