HOLIDAY INN HOUMA - PUBLIC SPACE HOUSEPERSON

About the Role

The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments, and performing Room Attendant duties as necessary.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver’s license for the applicable state.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements

• Must be able to convey information and ideas clearly.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Be attentive, helpful, and courteous to all guests, managers, and fellow employees.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure safety for guests, fellow employees, and self.
• Handle items for “Lost and Found” according to hotel standards.
• Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver clean linen to assigned sections if necessary.
• Pick up Room Attendant’s dirty linen or trash as needed.
• Collect all trash from service landings and dispose of it in outside trash dumpsters per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.