HOLIDAY INN HOUMA - OUTLET SUPERVISOR

About the Role

The Outlet Supervisor oversees service in the Food and Beverage Outlets, assists the manager with training, motivating, and coaching staff, and monitors expenses and labor costs.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with company standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times, being attentive, helpful, and courteous to guests, managers, and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.
• Keep work areas neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus regarding cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure tables are cleared promptly and orders are delivered on time.
• Ensure proper settlement of checks and food quality.
• Communicate with the oncoming shift.
• Handle guest complaints or special requests and escalate to management when necessary.
• Train and perform all duties required of food and beverage outlet employees.
• Hold pre-meal meetings daily to monitor service and promote upselling.
• Check staffing levels and adjust according to business demand.
• Requisition linen as needed and ensure the property is free of trays and trash.
• Control payroll costs in food and beverage outlets.
• Attend meetings and training as required by management.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• At least one year of progressive experience in a hotel or related field required.
• Previous supervisory responsibility preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Mental Requirements

• Must convey information and ideas clearly.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations, including handling guest objections and disputes to satisfactory results.
• Must show initiative in job performance, anticipating needs before they become necessary.
• Must maintain composure and objectivity under pressure.
• Must effectively handle workplace problems, including preventing, identifying, and solving issues as necessary.
• Must assimilate complex information from disparate sources and adjust to meet constraints.
• Must effectively listen, understand, and clarify concerns raised by coworkers and guests.
• Must understand financial information and data, and perform basic arithmetic functions.