HOA Associate Manager (CA)

About the role

At Apex, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. The candidate must be a high energy self-starter who is well organized, articulate, pro-active and customer-centric. This position will support all administrative functions of the property management team under minimal supervision. The ideal candidate is an independent thinker with excellent decision-making and time management skills. Qualified candidates will have a working knowledge of management practices, accounting procedures and Association CC&Rs and Bylaws. The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Greets scheduled and walk-in visitors and directs to appropriate area or person in a positive, respectful, and professional manner at all times.
• Courteously answers and screens the office telephone and directs calls accordingly.
• Takes detailed messages, arranges conference calls and/or meetings.
• Prioritizes emergency repair request calls by immediately informing the Account Executive, Assistant Manager or Maintenance Supervisor.
• Reads and routes incoming mail.
• Locates and attaches appropriate file to be answered by the Account Executive.
• Supports the Account Executive with the handling of all homeowner requests received by telephone, in person, in writing, or via the internet.
• Under the direction of the Account Executive, organizes and maintains association records, documents, and homeowner correspondence with relation to association business procedures.
• When requested, composes correspondence and communication for same.
• Assists with all administrative functions and keeps all records in good order and keeps community forms and documents current and updated.
• Makes copies of correspondence or other printed materials, prepares outgoing mail and correspondence, including email and faxes.
• Organizes and maintains filing system, and files correspondence and other records.
• Creates new forms and maintains procedure manuals.
• Composes violation letters to residents and handles phone calls with regards to same and reports findings to the Account Executive for resolution of problems in accordance with regulations established by the Board of Directors.