Associate Manager

About the role

The Associate Manager supports the General Manager in creating strategic plans and executing them to ensure a profitable business. They are key decision-makers in the General Manager's absence and are responsible for their own area of duty.

Responsibilities

• Analyze business trends and strategize business initiatives for the store location
• Understand and educate the team on sales and profit performance tools and resources
• Create a consistent customer experience aligned with Ralph Lauren brand expectations
• Lead community outreach efforts in the local market
• Create and execute the store's talent strategy, collaborating with the General Manager to build and develop a team focused on the customer
• Engage in ongoing talent development conversations, providing coaching, feedback, and learning opportunities
• Manage processes and store execution, including inventory control and management to achieve store shrink goals
• Promote the use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business results
• Uphold all company policies and procedures
• Provide feedback to the General Manager and District Director, identifying high-profit potential and category business trends for the store market
• Create an inclusive environment aligned with Ralph Lauren Company values and Cultural Focus Areas

Requirements

• A college degree or equivalent
• Experience in Retail Management or a similar industry in a complex, high-volume or high-profile specialty environment
• Effective communication skills, both with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately
• Ability to operate the register, stand, move, and walk for multiple hours
• Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers
• Business acumen and strong planning and prioritization/time management skills

Qualifications

College Degree or equivalent a plus