HIW - Sales Coordinator

This is a full-time, non-exempt position reporting to the HIW Sales Service Manager. The primary function is supporting the sales function for existing and prospective customers to sell Distribution's full range of products to The Home Depot and Lowe’s. This is not a remote role.

About the role

The successful candidate will support our fast-paced sales and purchasing associates in customer service, order entry, product availability inquiry, and more. This person will assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication, assist with order entry, execute program sales, and manage electronic orders.

Responsibilities

• Supports and assists sellers using expert-level knowledge in complex customer service processes and sales tools to audit and ensure orders are received, priced accurately, entered, shipped, and invoiced in a timely and accurate manner.
• Understands substitution strategy and options by customer program in collaboration with sales.
• Proactively utilizes self-serve reporting features for effective and ongoing customer account and order file management.
• Effectively communicates and takes ownership of interactions and escalated situations; viewed as a Customer Service subject matter expert.
• Troubleshoots complex problems and orders with little to no guidance and a low to no error rate while assisting others with complex problems as needed.
• Anticipates future needs and proactively solves problems.
• Uses strong knowledge of customers, procedures, products, and services to provide excellent customer service and meet customer needs.
• Maintains customer relationships across multiple regions.
• Works closely with the customer base to build rapport, understand customer needs, and proactively work to fulfill customer expectations.
• Investigates and resolves relationship-based sales issues.
• Uses knowledge, relationships, and position of influence to proactively promote the full range of products to established and prospective customers.
• Executes promotions, specials, market pull-through activities, and updates to products/pricing/service.
• Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.
• Responsible for training and development of less senior CSRs, including development of training documentation on occasion.

Requirements

• Demonstrated excellent communication skills, including written and verbal (face-to-face and over the phone).
• Advanced knowledge of SAP, ASCEND, and other customer service tools with strong proficiency in Office, Excel, Word, and web-based programs.
• Advanced knowledge of products, pricing, and customers with solid knowledge of business data and information.
• Proven time management skills and ability to work in a highly organized manner.
• Proven accuracy and attention to detail with data and information.
• Proven ability to establish and maintain strong working relationships internally and externally; demonstrates strong collaboration skills.
• Demonstrated strong problem-solving skills and use of data and analytics to inform decision-making.

About Weyerhaeuser

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

Pay

This role is eligible for our annual merit-increase program, and we are targeting an hourly pay range of $24.10-$36.11 based on your level of skills, qualifications, and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits

• Comprehensive employee benefits plan, including medical, dental, vision, short- and long-term disability, and life insurance.
• Pre-tax Health Savings Account option with a company contribution.
• Voluntary Long-Term Care and Employee Assistance Programs.
• Support for personal volunteerism, diversity networks, mentoring, and training and development opportunities.
• 401k plan with a paid company match and an annual contribution equal to 5% of your base salary.
• 3 weeks of paid vacation during your first year of employment, accrual of additional vacation after six months, and eleven paid holidays per year (totaling 88 holiday hours).
• Paid parental leave for all full-time employees.

Schedule

Full-time, day shift (1st). Locations include USA-GA-Atlanta, USA-TX-Carrollton, USA-Florida, and USA-North Carolina.