HIV Care Services Consultant

Location: Austin, TX | Agency: Department of State Health Services (DSHS) | Department: HIV Care Services | Posting Number: 21946 | Closing Date: 12/22/2026 | Salary Range: $4,263.16 – $5,521.16/month (Salary Group: TEXAS-B-20) | Full-time, Day shift, Nonexempt | Travel up to 30% | Not eligible for telework | Regular position

About the role

Under the direction of the Care Services Group Manager, the HIV Care Services Program Consultant monitors, provides guidance, and technical assistance on the allocation and expenditure of HIV core and support services funds, the development of community-based plans for HIV care and support services, and the improvement of local health delivery systems for HIV and the quality of services they deliver. This position performs highly complex oversight and technical assistance activities under minimal supervision with considerable latitude for independent initiative, judgment, and action.

Oversees the actions of contracting Administrative Agencies to plan, implement, and evaluate HIV care services that promote maintenance to medication and medical care in ways consistent with consumer needs and in accordance with state and federal mandates and program requirements. Develops programmatic guidelines and standards. Researches complex issues related to the delivery of HIV care services to strengthen linkage, retention, and adherence to care. Supports Administrative Agencies and local providers to strengthen current systems by facilitating groups, developing collaborations with funded and non-funded partners that serve persons living with HIV including the post-incarcerated population to increase linkage to care and HIV medications. Works with data team to evaluate program outcomes. Conducts programmatic monitoring and writes program monitoring reviews, standards, guidelines, technical assistance bulletins, policies & procedures, and narratives for grant applications and reports. Work involves researching and synthesizing complex information on HIV/AIDS epidemiology, HIV care services delivery systems, health care payer structures, HIV care expenditures, federal requirements, and needs assessment data.

Responsibilities

• Program Monitoring & Compliance (30%) — Monitors performance of DSHS-funded Administrative Agencies to assure they carry out required planning, contracting, and reporting activities associated with HIV care, treatment, and housing programs. Develops and implements effective evaluation techniques. Plans, conducts, and finalizes desktop and on-site program monitoring and technical assistance visits per DSHS procedures to evaluate compliance with administrative requirements, standards of care, contract requirements, policies, and guidelines. Reviews documentation and observes programmatic activities. Reviews and assesses comprehensive service delivery plans developed by funded agencies and assures services match identified priorities, allocations, and population needs. Performs follow-up site visits to assure recommendations and requirements are implemented per program review findings. Analyzes program corrective action plans to determine if improvements have been implemented and result in improved service delivery. Implements DSHS sanction policy when needed and performs necessary follow-up activities.
• Technical Assistance (25%) — Provides highly complex technical assistance for addressing programmatic barriers via telephone, on-site, and in writing. Analyzes program performance by reviewing reports, data, work plans, and makes recommendations for improvement. Provides technical assistance to local agencies in developing local service delivery plans. Works with program staff at all levels to assess quality of service delivery. Interprets DSHS and funders’ program standards, administrative and program requirements, policies, and guidelines. Works with funded agencies to understand services, assess and support implementation of work plans. Reviews program reports and provides information to program managers about performance and reporting issues. Assists in identifying additional resources for programs. Prepares written responses to inquiries, complaints, and grievances. Conducts investigations of complaints or allegations, writing special reports and providing necessary technical assistance and follow-up.
• Research & Policy Development (25%) — Researches complex issues related to delivery of HIV care, treatment, and housing services. Works as a member of and may lead cross-team workgroups on projects related to HIV care and support services and housing programs, including investigating third-party payer systems, researching best practices and models, developing program objectives, preparing requests for proposals, and reviewing applications. Identifies trends in HIV care expenditures, service delivery, HIV/AIDS epidemiology, client needs, unmet need for care, barriers to program implementation and achievement of program objectives. Researches, develops, and revises program policies and procedures. Creates and updates monitoring tools and program report forms for use in site reviews. Responsible for technical writing of manuals, guidance, and standards. Serves as liaison with local health departments, community-based organizations, other contractors, community partners, and DSHS workgroups. May also serve as liaison with state and national organizations related to HIV care and support services.
• Program Development & Fiscal Oversight (10%) — Serves as programmatic subject matter expert in the program development process, providing programmatic guidance to DSHS-funded providers. Reviews and approves statements of work, budgets, budget amendments, objectives, performance measures, funds allocations, and work plans submitted by programs. Communicates with Contracts Management Section, Office of General Counsel, and Fiscal Management Unit to assure programmatic activity and goals are correctly represented. Works with business analyst to track program expenditures to prevent lapse or overspending. Maintains high standard of work while meeting programmatic deadlines.
• Other Duties (10%) — Other duties as assigned, including actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

• Graduation from an accredited four-year college or university with major coursework in social work, social science, behavioral science, health care, criminal justice, public health, or health care administration preferred.
• Plus two years full-time, wage-earning experience in case management, case coordination, human services, social services, public health, health care administration, or criminal justice.
• Registrations, licensure, or certifications: N/A.

Knowledge, Skills & Abilities

Knowledge of

• Community-based health and social services programming for persons living with HIV
• Local, state, and federal laws relating to HIV health services (e.g., Ryan White CARE Act, Treatment Modernization Act)
• Grant application and review process
• Customer service philosophy

Skill in

• Clear and effective oral and written communication with culturally and professionally diverse audiences
• Organizing and writing reports using business English grammar and a professional/business writing style
• Conducting program oversight and evaluation
• Providing process consultation
• Using internet, MS Word, Outlook, Excel, PowerPoint, and other computer applications
• Developing and maintaining effective working relationships across organizational lines
• Using academic research tools

Ability to

• Work effectively in a team with interdisciplinary staff
• Be resourceful and apply initiative to assigned tasks with limited supervision
• Prioritize workload and manage multiple tasks
• Take initiative in becoming involved with various workgroups
• Exercise independent judgment in evaluating situations and making recommendations
• Develop and maintain effective working relationships with local health agencies, community-based organizations, and local planning and services coordination groups
• Provide constructive and critical feedback and guidance to programs
• Develop policies and procedures
• Identify problems and formulate logical, effective, and realistic solutions
• Provide customer-friendly services to agencies and the public

Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). Additional details on benefits and early career pathways are available on the DSHS Careers Page.

Pay

Monthly salary range: $4,263.16 – $5,521.16 (Salary Group: TEXAS-B-20). The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.

Schedule

• Shift: Day
• Full-time
• Travel: Up