HIM Operations Specialist - HIM Operations

Responsibilities

• Provides customer service support and processes correspondence and requests for patient information in accordance with organizational policies, HIPAA, State and Federal regulations, and ensures the validity of dates and content of the requests in a timely manner.
• Prioritize release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Processes requests, assures confidentially is maintained, handles STAT requests, sends action letters timely, ensures turnaround times are between 3 and 5 days, enters requests, and requests charts in a timely manner.
• Performs self-quality checks on all work to assure accuracy of the release and that confidentiality is maintained.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in-person.
• Ensures the requesting party has a legal right to request a patient’s medical information.
• Helps resolve customer service matters in a polite manner.
• Captures and analyzes patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations.
• Coordinates activities with outside vendor copier service to ensure medical records are available by the deposition date.
• Analyzes and monitors record completion activities of suspended physicians and generates automated incomplete record notices to physicians.
• Assists physicians in record completion.

Requirements

• High school diploma or general education degree (GED)

Qualifications

• No licensure or certification required.
• Requires one (1) year of general medical record experience.
• Knowledge/Skills/and Abilities Requirements: General medical record experience.